Refund policy

How to start a return

Email us or use the contact form on our website and tell us your order number and that you'd like to return. You don't need to give a reason, though we're always glad to hear one — it's how the product gets better.

We'll reply within one business day with a prepaid return label. Print it, tape it to any box or bag, and drop it off. There is nothing for you to pay.

Your refund

Once your return reaches us, we issue the refund within 2 business days. It goes back to the original payment method. Depending on your bank or card issuer, it usually appears within 5 to 10 business days after that.

We refund the full purchase price of the pillow, including any discount you received at the time of the order. Original shipping was free, so there is nothing to deduct.

Partial returns

If you bought a 2-pack or 3-pack and only want to return some of them, that's fine. Tell us how many you're sending back and we'll refund the difference between what you paid and the price of the pack size you're keeping.

Your free guide

The 3AM Roll guide is a PDF and it's yours to keep whether you return the pillow or not. There is nothing to send back and nothing is deducted for it.

If something arrives damaged or wrong

Send us a photo and your order number. We'll replace it or refund you, whichever you'd prefer, and you won't need to return anything. This doesn't count against your 365 nights.

Cancelling an order

If you need to cancel before your order ships, contact us as soon as you can. We dispatch within one business day, so if you catch us in time we'll cancel it outright and refund you immediately. If it has already gone out, the 365-night return applies as normal.

Exchanges

If you'd like a different colour or a different pack size, the simplest route is to place a new order and return the original. That way you're not waiting on us to receive the first one before the replacement ships. Contact us and we'll make sure you aren't out of pocket in the meantime.

A note on the first few nights

This isn't a condition of anything — the guarantee stands regardless — but it's worth saying. If you've slept a particular way for years, a knee pillow feels strange for the first night or two. Most people stop noticing it around night four. If you're within the first week and thinking about sending it back, it may be worth giving it a few more nights first. If it still isn't for you after that, you have the rest of the year.

Contact

Use the contact form on our website or reply to your order confirmation email. A real person reads it, usually within 24 hours, seven days a week.

Noreli products are sleep positioning aids, not medical devices, and are not intended to diagnose, treat, cure or prevent any condition. Nothing in this policy affects any statutory rights you may have under applicable consumer law.